FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Asia and in the USA for several products on our website.
LOST/MISSING PACKAGES
homehault is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
SHIPPING TIME
NOTE: We are currently experiences slightly longer processing and shipping times due to the current epidemic and major world events. We appreciate your patience in these unprecedented times as we try our best to ensure you receive your product as soon as possible!
Shipping time varies by location. These are our estimates:
|
Location |
*Estimated Shipping Time |
|
United States |
7-12 Days 15-30 Days (Standard Shipping) |
|
Canada, Europe, Australia, New Zealand |
10-15 Days 15-30 Days (Standard Shipping) |
| Rest of World |
10-15 Days 15-45 Days (Standard Shipping) |
Max delivery time – 45 business days.
Max delivery time Rest of World may vary.
Insured Premium Shipping: If purchased, full refund available if shipping times exceeds Estimated Shipping Time above.
*This does not include our 2-5 day processing time, or posted delays.
*All shipping times exclude clearance/customs delays
*All Days are Working Days
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.